Tech Offers Pakistan offers warranties given by sellers. This warranty may differ from seller to seller based on their terms and conditions. Customers can, however, contact support directly if they have any inquiries regarding the warranty being offered on a product.
How Can You Claim a Warranty for Brand-New Phones
In the case of brand-new smartphones, a full 12-month warranty is provided by the manufacturer. If there is any issue with the product during that time (which isn't caused directly by the owner), you can claim the warranty for it.
In case of any issues faced with a brand-new phone during the warranty period, you can simply visit any official service center of the manufacturer brand for expert repair services. You don’t have to send the device to the seller on Tech Offers Pakistan, as the warranty is provided by the manufacturing company.
Special Note: Please make a video of opening the packaging flier and unboxing the device to make sure that there is no form of ambiguity or issue from the customer's end.
If your device warranty exceeds the given time limit Tech Offers, will not be responsible for further claims. In such a case, the customer will be responsible for any type of replacements or repairs required on the phone.
Conditions Not Applicable for Warranty/ When a Warranty Claim Is Not Accepted
There are certain conditions in which a warranty claim for your phone will not be accepted. These situations include the following:
Physical damage to the device, such as cracked screens or other signs of abuse.
Unauthorized modifications or repairs performed on the phone.
Water damage to the smart device, whether caused by accidental submersion or exposure to moisture.
The phone is bent due to excessive force.
Unauthorized use of third-party software on the phone (such as rooting and other modifications) that breach the terms of service.
Normal wear and tear of the product.
Accidental damage due to dropping or mishandling, such as broken parts, scratched screens, or burning.
Excessive force is applied during use or when inserting/removing any components .e.g, SIM tray, charger, earphones, etc.
The device has already gone through repairs before the claim (it will negate the warranty).
It is important to follow these few steps when claiming a warranty on any device so that no inconvenience for both involved parties.
The steps that you need to follow are:
Make sure the phone is in its original packaging with a warranty seal on it and all the accessories are included (that came with the phone).
Take a backup of your data, such as contacts, messages, etc., onto your computer or other devices if possible.
Wipe all of your personal information from the phone, like photos, videos, music files, etc., before returning it for a warranty claim.
Ensures that the phone has no screen lock or any other type of lock on an app to avoid any unnecessary issues.
Verify that the device is not physically damaged and that all ports are working as they were when you first got the device.
Call up customer service to get the return material authorization (RMA) number, and make sure you include it with the device when sending it back.
After shipping the phone, keep a copy of the shipment documents and tracking details.
Make sure to follow up with customer service after sending the device to ensure your warranty claim is being processed promptly.
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