Refund & Shipping

Refund-&-Shipping

The refund policy applies to returned items and pre-dispatch cancellations. In other scenarios, the customer won’t be entitled to a refund. The shipping cost and the safety of the returned device are the buyer’s responsibility. 

For used devices, a refund is not applicable under the following conditions:

  • If the customer doesn’t want the device anymore or simply changed their mind about it.
  • The product is not returned in the same condition as received.
  • The product has faced any kind of damage by the customer. This involves both physical damage and software damage done due to unauthorized apps.
  • Parts of the device are missing (SIM tray, S-Pen, etc.).
  • The product has been repaired or tampered by a third party.
  • The product is out of the 14-day guarantee period. Only within this time frame can you apply for a return and a refund.
  • The device is locked in any way (Password, Pattern, Thumb impression, etc.).
  • The Gmail/iCloud of the customer is still signed in on the devices like smartphones, laptops, tablets, etc.
  • If the warranty seal is broken/missing.

Please Note: That a brand-new device cannot be returned for a refund and if faced with any issues, the customer has to reach out to the official service center of the manufacturer. Since the warranty of a new device is offered by the main company, the responsible party for any sort of refund, repair, or replacement falls on the manufacturer.

The refunded amount will be deposited into your bank account within "15 working days". Please note that the time frame for the refund amount to show up in your account is the same for cancellation before dispatch as well whether it’s a partial payment of 5% or full payment of the order.

Cancellation Policy:

The placed orders can be canceled before shipping the device. Once the device is shipped, the order cannot be canceled.

To cancel an order, simply reach out to the support team through our helpline number: +923 111 109 473 or on our email address (support@wisemarket.com.pk). 

It is to be noted that if an order is “partially or fully paid” then the cancellation will result in auto processing of the refund. The refund will show up in the buyer’s account as a payment reversal and can take up to 10-15 working days depending on bank processing times. This time frame cannot be decreased as this process depends on the financial institution.

Cancellation from the seller/vendor’s end:

1.The order can be canceled any time before the dispatch of the product at the vendor’s discretion in case the required product is not available/out of stock or there’s a price change in the market due to uncertain economic conditions. However, the customer shall be informed over email and phone call regarding the cancellation.

2.Orders to Shopkeepers/Wholesalers/Retailers will not be entertained and will be canceled without prior notification. This is done in accordance with our Business-to-consumer model since some of our products will be sold at a lower price than you’ll see in the market. That is why we will ensure no bulk purchases are entertained. Only normal consumers will benefit from our prices.

3.This also means that orders with multiple quantities indicating that a shopkeeper is purchasing will also be rejected automatically.

Shipping & Delivery time:

  • We ship through Various courier services.
  • Order confirmation text messages will be received on the number entered in the order details. 
  • Before the shipping of the product, the buyer shall receive an order confirmation call. There will be multiple attempts if the call is not being attended. In case, the buyer has not responded to the confirmation call then the order will be automatically canceled and payment (if any) will be refunded. Please refer to the “Refund Policy” section to learn about the refund processing time and rules.
  • We will provide you with the tracking information after receiving the order confirmation and make your dispatch ready by the given time frame from the seller.
  • The time frame for delivery all over Pakistan is 3-5 business days. Additionally, the time frame is subject to extension in unforeseen conditions like floods, blocked transportation routes, or political instability. As this is an estimation, any mishaps or delays can cause the time frame to be disrupted.
  • Our customer service department is responsible for solving queries relating to tracking information or updates.
  • You must share all the correct and factual information for the shipping process in order to avoid any delays or the situation of the parcel being returned to the sender.
  • The buyer is not allowed to open the packaging flier of the product before payment as the product cannot be returned to the delivery worker of the courier service.

Payment Method:

We offer a variety of payment options for our customers. Here are some of the payment methods and other information that you should know.

  • We accept online payments through various bank accounts.
  • We also have the option for installments for almost all products. 
  • For those who don’t own a bank account or don’t want to use it for online payments, we also offer a Cash on Delivery (COD) option.
  • The buyer can also pay using their credit or debit card related to any bank in Pakistan.
  • Using the card, the buyer can opt to pay 5% partial payment and 95% cash on delivery. Additionally, the buyer can pay full payment in advance.
  • For orders above the value of 100,000 PKR, the complete COD will be unavailable.